Help Scout Integration

“Help Scout is the all-in-one platform designed to convert, support, and delight your customers.”

“Set up email and chat for your team in minutes, so nothing slips through the cracks.”

The Help Scout integration brings in a Customer dataset. The standard set of attributes that are brought for this integration are shown in the table below. If you have made any customisations to your Help Scout setup then bringing these in can be discussed during Supported Onboarding.

Customer Attributes

Distil.ai AttributeMapped Help Scout AttributeHelp Scout Attribute Description
Customer Id/customers.idIdentifier of the customer
First Name/customers.firstNameFirst name of the customer
Last Name/customers.lastNameLast name of the customer
Email Address/customers/{customerId}/emails.valueEmail
Mobile Phone Number/customers/{customerId}/phones.valueTelephone number
GDPR Status – Marketing Subscribed
GDPR Status – Right of Access Requested
GDPR Status – Anonymise Data
Facebook Slug/customers/{customerId}/social-profiles.value (where value=’facebook’)Social Profile handle
Twitter Handle/customers/{customerId}/social-profiles.value (where value=’twitter’)Social Profile handle
Instagram Handle
LinkedIn Slug/customers/{customerId}/social-profiles.value (where value=’linkedin’)Social Profile handle
Postal Address Line 1customers/{customerId}/address.linesAddress Lines
Postal Address Line 2customers/{customerId}/address.linesAddress Lines
Postal Address Towncustomers/{customerId}/address.cityCity
Postal Address Regioncustomers/{customerId}/address.stateState
Postal Address Countrycustomers/{customerId}/address.countryCountry
Postal Address Postcodecustomers/{customerId}/address.postalCodePostal Code
Billing Address Line 1
Billing Address Line 2
Billing Address Town
Billing Address Region
Billing Address Country
Billing Address Postcode

Additional Customer Attributes available from Help Scout can be found here. These may added as Custom Attributes into the Distil.ai Customers dataset.