Intercom Integration
“Better customer relationships start here. Drive loyalty and growth at every stage of your customer lifecycle with Intercom—the best in real-time business messaging.”
The Intercom integration brings in a Customer dataset. The standard set of attributes that are brought for this integration are shown in the table below. If you have made any customisations to your Intercom setup then bringing these in can be discussed during Supported Onboarding.
Customer Attributes
Customers in Distil.ai are aligned to Users in Intercom.
| Distil.ai Attribute | Mapped Intercom Attribute | Intercom Attribute Description |
| Customer Id | /users.user_id | The user id you have defined for the user |
| First Name | /users.name | The full name of the user |
| Last Name | /users.name | The full name of the user |
| Email Address | /users.email | The email you have defined for the user |
| Mobile Phone Number | /users.phone | The phone number of the user |
| GDPR Status – Marketing Subscribed | /users.unsubscribed_from_emails | Whether the user is unsubscribed from emails |
| GDPR Status – Right of Access Requested | ||
| GDPR Status – Anonymise Data | ||
| Facebook Slug | /users/social_profiles/social_profiles.username (where name=’facebook’) | User name or handle on the service |
| Twitter Handle | /users/social_profiles/social_profiles.username (where name=’twitter’) | User name or handle on the service |
| Instagram Handle | /users/social_profiles/social_profiles.username (where name=’instagram’) | User name or handle on the service |
| LinkedIn Slug | /users/social_profiles/social_profiles.username (where name=’linkedin’) | User name or handle on the service |
| Postal Address Line 1 | ||
| Postal Address Line 2 | ||
| Postal Address Town | /users/location_data.city_name | A city name |
| Postal Address Region | /users/location_data.region_name | A region name |
| Postal Address Country | /users/location_data.country_name | The country name |
| Postal Address Postcode | /users/location_data.postal_code | A postal code |
| Billing Address Line 1 | ||
| Billing Address Line 2 | ||
| Billing Address Town | ||
| Billing Address Region | ||
| Billing Address Country | ||
| Billing Address Postcode |
Additional Customer Attributes available from Intercom can be found here. These may added as Custom Attributes into the Distil.ai Customers dataset.